MegaCabs.com - The one stop shop for all your travel needs, MEGACAB, has revolutionized the surface transport system in certain cities by pioneering a computerized communication & dispatch system with GPS (Global Positioning System) based online tracking systems for licensed radio taxis & car rentals.
I booked a mega cab in mumbai vide booking ref B02 on 28-09 to travel to the airport the following day at 06.30 am . Since the driver did not report on time , I called him on his mobile no. only to find out that he was still sleeping at home and had no clue about the pick-up . Needless to say that I had wasted with a very unprofessionaly run cab-co. that does not value time and does not know meaning of service.
I will never again try their service.
jbshah2000@hotmail.com posted on 2010-09-29
2
I booked a cab via confirmation No.AAA4496 from Sector 52,Noida to New Delhi Railway Station for 3PM. Though the cab came on time, the driver was unware of the route. As per our experience the best route from Sector 52 to New Delhi Railway station is via Sector 18-Mayur Vihar-Akshardam-ITO. The driver started going to sector 58 and on questioning said that he is going to go via Ghaziabad NH24 to ITO. When the passengers called me and I objected to the route and confirmed him to go via Sector 18-Mayur Vihar-Akshardam-ITO, he turned back and wasted 15-20 mins. After 45 mins i again got a call from the passengers that they have reached Apollo Hospital via Kalindi Kunj and the driver refused to speak to me stating that he will be challaned for talking on the phone. Immediately i called up the customer care number and told the incident to the executive who in turn spoke to the driver and confirmed that they are about to reach station which was not true and the driver/customer care executive will speak to me after dropping. The train was for 4.30PM and after roaming all over Delhi they reached station only at 5.15PM (after 2.15 hrs from pick up) and the train had left. Later the driver got into an argument with my father waiting at the station and spoke to Mr.Ravinder (Manager) but to no avail.
As the passengers were from out of station and not aware of the route, we had send them in a cab so that they reach comfortably on time. But to our utter shock we never expected such kind of service from you. What is the difference between road side taxi operaters and private cabs when the passengers get such kind of service.
Moreover it only questions your credibility/training given to the drivers/parameters on which they are selected.
My father waited for 30-45 mins at the station for the passengers to arrive, got the tickets cancelled and came back home.
I THINK AS YOU ARE CHARGING ON KM WISE BASIS, YOU ALSO FALL INTO THE CATEGORY OF MAKING MONEY BY TAKING LONGER ROUTES AND HAVE NO CONSIDERATON FOR THE PASSENGERS TIME.
THE WHOLE EXPERIENCE WAS FRUSTATING AND NEVER IN MY LIFE IM AGAIN GOING TO CALL AND AVAIL YOUR SERVICES. posted on 2010-07-24
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